This Charter informs you about the nature of the personal information collected about you, how and why it is used, and who receives this information.

This Charter applies to personal information concerning our current and prospective clients (those interested in a service/product).

This Charter may be modified, supplemented, or updated, particularly to comply with any legal, regulatory, jurisprudential, and technical developments. However, your personal data will always be processed in accordance with the policy in effect at the time of collection, unless a mandatory legal requirement dictates otherwise and applies retroactively.

DATA CONTROLLER

The data controller for all processing described in this Charter is Mr. Florent Renard – 26 rue Camille Magué, 17630 La Flotte en Ré, France.

DATA COLLECTION

Your data is collected directly from you or from our partners, after obtaining your consent where necessary, in the following cases:

When you visit the establishment’s website:

If you accept cookies
If you make an appointment
If you request to receive the newsletter

NATURE OF DATA COLLECTED

The personal data collected may include:

Contact information and civil status (examples: surname, first name, title, postal address, landline and/or mobile phone number, email address, date of birth).
Information related to customer relationship management (examples: satisfaction surveys, record of complaints, etc.).
Information related to marketing communications (e.g., choice to receive marketing offers)

PURPOSES AND LEGAL BASIS FOR PROCESSING

The establishment will only collect your personal data for a specific purpose and on a specific legal basis (performance of a contract, your consent, or the establishment’s legitimate interest).

Depending on the service, the purposes and legal bases are as follows:

Provision of products and services

Data collected: identity, contact information.

Purposes: customer support, appointment scheduling, service delivery, invoicing, and payment.

Legal basis: performance of a contract.

Customer service and business relationship.

Data collected: identity, contact information, feedback, and complaints.

Purposes: responding to inquiries and complaints.

Legal basis: the establishment’s legitimate interest and legal obligation (obligations related to the consumer’s right of withdrawal).

Promotions and communications.

Data collected: preferences regarding the products and services offered, preferences regarding the communication medium, and information about your lifestyle.

Purposes: informing the customer about news, new products, and special offers.

Legal basis: Legitimate interest of the establishment.

Statistical studies

Data collected: Identity, data relating to the business relationship, including the use of products and services, information about your lifestyle.

Purposes: Compiling statistics, communicating personalized offers.

Legal basis: Legitimate interest of the establishment.

Compliance with legal and regulatory obligations

Data: Data relating to your transactions, payments, order history, and order-related information.

Purposes: Combating payment fraud.

Legal basis: Legal obligation to cooperate with organizations combating various types of fraud.

DATA RECIPIENTS

The establishment may share your data with authorized organizations.

Therefore, the institution may use subcontractors (any company that processes personal data according to the institution’s instructions) to process your personal data only to the extent necessary for them to perform their services (for example, hosting a website or managing the sending of promotional offers).

The institution ensures, through its contracts with subcontractors, that they respect the confidentiality and security of the personal data they receive.

Except in the cases stated above, the institution undertakes not to sell, rent, or transfer your personal data to third parties without your consent.

DATA RETENTION PERIOD

Your data will be securely stored by the institution for the period strictly necessary to fulfill the purposes indicated above, or for the minimum retention period required by applicable law.

For example, data related to the performance of the service will be retained for the entire duration of the contract and for a period of 5 years from the end of the service, unless otherwise required by law.

Another example: data related to sending promotional offers will be kept for 3 years after the last contact, unless you exercise your right to object.

EXERCISE OF YOUR RIGHTS

You can exercise your rights of access, rectification, erasure, restriction of processing, data portability, objection to processing for legitimate reasons, and the right to define the fate of your data after your death.

You can exercise these rights by contacting Mr. Florent Renard – 26 rue Camille Magué, 17630 La Flotte en Ré, France.

You can also file a complaint directly with the French Data Protection Authority (CNIL) at https://www.cnil.fr. For any information on the protection of personal data, you can also consult the CNIL website.